Privacy
matters.

About this policy

If you have a question or request concerning your personal information, contact our Managing Director at hello@therogueagency.com. We handle personal data in line with the Data Protection Act 2018 and UK GDPR.

When we collect information

We may receive personal information when you:

• visit our website or use our services;
• contact us or enquire about working with us;
• are a client, prospective client, supplier or collaborator;
• apply to work with us or send us your CV; or
• are introduced to us by a recruitment consultant with your permission.

Information we may collect

• Your name, address, email address, phone number and other contact details.
• Information needed to provide a service, including details of services you have used.
• Your organisation, role and business contact details.
• Information generated through your use of our website or direct interactions on social media.
• Details of enquiries, complaints and communications sent to or received from you.

Our legal basis

We process personal data only where a lawful basis applies. Depending on the circumstances, this may be your consent, our legitimate business interests where these do not override your rights, performance of a contract, or compliance with a legal obligation.

How we use your information

We may use and retain information to:

• respond to enquiries and provide quotations, products, services or support;
• improve our services, website and client experience;
• invite you to relevant events or discuss suitable opportunities;
• protect security and verify identity;
• undertake appropriate financial checks, payment collection and accounting;
• analyse business and sales performance;
• send marketing where you have consented or another lawful basis applies; and
• meet regulatory and legal requirements.

Your rights

You may have the right to be informed about our use of your data; request a copy; correct inaccurate information; request erasure; object to or restrict processing; receive information in a machine-readable form; withdraw consent; object to automated decisions; and complain to the Information Commissioner’s Office.

To exercise a right, email hello@therogueagency.com or call 07766 168923. We may need proof of identity and enough detail to locate the relevant information. We normally respond within one month and do not charge a fee unless the law permits one.

Retention and accuracy

We keep personal information only for as long as it is needed for the purpose for which it was collected or to meet a legal obligation. We review our records regularly. Please tell us if the information we hold about you changes so that we can keep it accurate and up to date.

Marketing preferences

We send information about our services only where we have an appropriate lawful basis. You can change your preferences at any time by using the unsubscribe link in an email or contacting hello@therogueagency.com. We do not rent or sell customer lists, and we do not share personal data for unrelated commercial or marketing purposes without permission unless required by law.

Security and storage

We use physical and electronic controls, firewall technology and other measures designed to guard against unauthorised or unlawful processing, accidental loss, destruction or damage. No internet transmission can be guaranteed completely secure, so information you send to the website is transmitted at your own risk. Once received, we use procedures and security measures intended to prevent unauthorised access.

Website analytics and cookies

We may use analytics to understand website traffic and improve the site. Analytics services may use cookies or similar technologies to collect standard internet log and visitor behaviour information. You can control cookies through your browser settings. Turning some cookies off may affect how parts of a website work. More general information is available at allaboutcookies.org.

Enquiry forms

Our enquiry form uses FormSubmit to process the details you provide and deliver them to hello@therogueagency.com. FormSubmit states that it retains submissions for 30 days. We use your details to respond to your enquiry. You can also contact us directly by email.

Read FormSubmit’s privacy information before using the form.

Other websites and social media

Our site may link to third-party sites and services. Their privacy practices and content are outside our control, so please read their own privacy notices before giving them personal information.

International transfers

Information may sometimes be transferred to or stored outside the UK. Where a transfer is required, we take steps intended to ensure that the information receives protection meeting the requirements of UK law.

Changes to this policy

We may update this policy from time to time. We will publish changes on this page and will not reduce the rights available to you under applicable data protection law.

Contact us

For questions about our use of personal information, contact the Data Protection Officer at Big Strategy Box Ltd, Ty Ceffyl, Leasbrook Lane, Monmouth, NP25 3SN, or email hello@therogueagency.com.

If you remain concerned about how we use your information, you can contact the Information Commissioner’s Office at ico.org.uk.